Switching Providers FAQS

For the most recent FAQS about switching service please visit the MXenergy FAQS page.

If I choose to switch my service to MXenergy, do I have to notify my current marketer?
No. If you enroll with us, we will notify your marketer for you.

How often can I change marketers?
You can switch marketers as many times as you like.

When can I switch between marketers?
You can switch natural gas marketers at any time. However, you will be charged a switching fee per switch, if you switch more than one time during a 12-month period. You should also consider the Terms and Conditions of your current gas marketer agreement, as a cancellation fee may apply.

If I switch marketers, will there be any disruption in my gas service?
No. Switching marketers will not affect your service. Switching is merely a change in the administration of your account. When you begin service with a new marketer, you will be switched on your next meter read date.

Will I be charged if I switch marketers?
You will only be charged a switching fee if you switch more than one time during a 12-month period. If you switch more than one time during a 12-month period, you will be charged a switching fee per switch.

What is “Slamming”?
With the deregulation of natural gas, the term is used to identify the switching of a residential or business customer’s natural gas service without the customer's knowledge or permission.

What do I do if I am a victim of slamming?
If you think you've been slammed, call the gas marketer you selected. Your marketer will help you restore service with them. You should also report the incident to the Georgia Public Service Commission by calling:
1-800-282-5813 or 404-656-4501.