Please Direct all Billing & Payment Questions to MXEnergy Billing.
Will I be assessed a late fee if I do not pay my bill on time?
In accordance with the MXenergy Terms and Conditions, payment is due on the "Payment Due Date" indicated on the bill, which is approximately 20-days from the date your bill is mailed. If payment is more than 5 days past the due date, a late charge of $10.00 or 1.5% of your past due balance, whichever is greater, will be posted to the account and interest will accrue on any unpaid balance from the "Payment Due Date" until the payment is received.
On what portion of the bill is the late fee assessed?
The late fee is assessed on the entire past due balance.
Does the late fee apply to all customers?
Yes. GasKey will charge a late fee to all customers with a past due balance.
Is there a fee for a returned check?
Yes. There is a $25 fee for all returned checks.
